By Katarzyna Wac and Anind K. Dey Introduction The growing availability of diverse interactive mobile applications, envisaged to assist us in different domains of our daily life, make their perceived quality of experience (QoE) increasingly critical to their acceptance. Comments…
User experience is one of the most important elements of mobile phone design and in recent decades has received increased attention in the HCI community. The user experience should include considerations of the usefulness and usability of a product (Alben, 1996; Shedroff, n.d.), the ‘user’s internal state, the context, and the user’s perceptions of the product’ (Väänänen-Vainio-Mattila, Roto, & Hassenzahl, 2008, p.1).
Age plays a role in the adoption and uses of mobile telephony. This evidence has been discussed since the first stages of popularization of this technology (see for instance, Ling, 2002; Castells, Fernández-Ardèvol, Qiu, & Sey, 2006). Furthermore, as we have argued elsewhere, there is a general trend “toward the general diffusion of mobile communication within the whole population, with age continuing to specify the type of use rather than the use itself” (Castells et al., 2006, p. 41).
Within the burgeoning literature on the everyday and innovative uses of cell phones and mobile technologies, there is a concentration of detailed statistical or ethnographic data on those who are young or middle-aged (Ito, 2005; Caronia and Caron, 2004; Thulin & Vilhelmson, 2007). With the exception of a handful of articles (Wong, Thwaites, & Khong, 2008; Lee, 2008), much less attention, scholarly or otherwise, is paid to those who are fifty-five and over: this demographic constitutes a ‘grey zone’ literally and metaphorically (Harris-Decima, 2008). Our research on ‘Seniors and Cells’ rectifies this absence and is intended to contribute, productively, to the discussion of the intertwining dimensions of age, technology, and the everyday practices of citizenship by differentiating between ‘shades of grey’: we highlight what they do, and try to make sense of it in their terms, rather than comparing seniors with more ‘active’ user-groups.
This paper describes our deployment of a new method for observing and understanding the mobile user experience. This new method is built upon the concept of the Dérive, a theory and method appropriated from the French Situationists. In our research on mobile user experiences, the Dérive is used to inspire mobile storytelling.
The UCD process should be an iterative cycle of research, design, evaluation and monitoring after release
It is a great pleasure to present Wi: Journal of Mobile Media’s third issue. What differentiates it from previous issues is its focus on a single country, namely, Brazil. More importantly, with views, cases and theoretical discussions made by Brazilian researchers and artists.